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Jackpot City
Bonus 100% Up To C$1600
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19+| Bonus not available for Ontario players
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Jackpot City Casino Review

Jackpot City is in many ways an oddly secretive online casino. Some of its key areas, including the complete games line-up, can be accessed only after you have registered an account. Other areas of the site are described at length — but in the sort of long-winded management-speak that a large number of potential players are sure to find off-putting. Just as well, then, that our team of reviewers at GambleGuys is here to explain all that the casino has failed to make clear. Once you have read our in-depth Jackpot City Casino review, you should have a clear idea as to whether or not this site will suit your purposes in terms of bonuses and promotions, slot games, classic and live dealer games, payment methods, and customer support.

Jackpot City Casino Bonuses and Promotions

The first topic of our Jackpot City Casino review will be bonuses and promotions. As with all of the best online casinos, JackpotCity knows to use these offers as a means of tempting in new players, and so touts its promotions across its branding. But is it really as generous as it might seem on the outside? Out review shall take a close look and explain all…

Jackpot City Welcome Bonus

JackpotCity promises its new members a welcome bonus of $1600. This consists of four equal match bonuses spread across your first four deposits, each one consisting of 100% up to $400. The minimum qualifying deposit sum is $10 and the bonus money comes with a 70x wagering requirement. On the whole, this is a remarkably generous offer. While many rival casinos give their welcome bonuses at decreasing percentages, JackpotCity gives you a solid 100% match bonus four times in a row, allowing you complete flexibility as to how much of the $1600 you choose to claim.

Jackpot City Promotions and Loyalty Scheme

The welcome bonus turns out to be JackpotCity’s main promotion, and the remaining offers are both somewhat sparse and somewhat unorthodox. One such offer is the Daily Deal, which (as its name suggests) occurs every day; according to the website, this offer is tailored to suit the user’s personal playing style, although the site does not go into the specifics of this intriguing notion. Next is a bonus wheel that can be pinned every two hours, although do not get your hopes too high about winning a big bonus. Finally, JackpotCity offers a loyalty program. By placing real money bets on the site’s games, you will earn points that can be traded in for credits to use on more games; the points will also push you up through the different tiers of the loyalty scheme. There are six of these in all: Bronze, Silver, Gold, Platinum, Diamond, and Prive.

Jackpot City Casino Bonus

  • $1600 Welcome Bonus
  • Daily Promotions
  • Loyalty Scheme

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19+| Bonus not available for Ontario players

Jackpot City Casino Games and Providers

Having covered the bonuses, our Jackpot City Casino review shall move on to the various games that you can expect to play once you have earned your bonus money. The range of titles on offer at the site is fairly modest in size, with a little over 400 games to choose from; but realistically speaking, very few players have ever signed up for an online casino intending to play more than 400 different games, so the line-up should be more than enough for most players.


To start with, our Jackpot City casino review can confirm that, like all of the best Canadian online casinos, the site has a solid line-up of slots games. A wide variety of different themes are covered here: there are, of course, plenty of slot games set in ancient Egypt, with the Book of Atem being just the top of the iceberg (or should that be pyramid?). If you enjoy slot games themed around mythology, then you will find plenty of examples here, whether your tastes by Grecian (Amazing Link: Zeus) or Norse (Thunderstruck II). Other themes on offer include vampires (Immortal Romance), spies (Agent Jane Blonde Returns), cartoonish medieval settings (Cash of Kingdoms), and African wildlife (Mega Moolah). Of course, gameplay matters more than aesthetics; while each of these games will share the same basic mechanics, each one will have its own bonuses, special features, and innovations to help it stand apart from the rest.

Table Games

JackpotCity Casino has sections dedicated to blackjack and roulette, although this lump together both live and non-live versions. Blackjack is represented by such titles as Classic Blackjack Gold Series, Vegas Single Deck Blackjack, and Spanish Blackjack Gold Series, while roulette variations run from American Roulette to European Roulette Gold Series. Also on offer is a video poker section that includes Aces and Eights Poker, All Aces Poker, Aces & Faces Power Poker, Double Double Bonus Poker, Deuces Wild Bonus Poker, Jacks or Better Power Poker, and more besides. Finally, the site offers a dedicated keno section — in theory, at least. Due to some sort of design flaw, visiting this page will actually take you to a jumbled selection of slot games and interactive game shows. Hopefully, this error will be fixed in due course. Outside of the dedicated game, pages is a miscellaneous section, marked with a horseshoe icon and labeled “more,” which includes games such as baccarat and craps.

Live Games

As with so many of the online casinos, Canada has to offer, JackpotCity’s live gaming line-up is dominated by titles from Evolution Gaming, although some other providers are involved. Between them, the companies have contributed a selection of live dealer games that includes the likes of VIP Blackjack Live, 3 Card Poker, Real Roulette with Sarati, and other classic table games. If you are more interested in game show-influenced titles, however, then your options include Monopoly Live, Deal or No Deal, and Dream Catcher.


When it comes to game providers at JackpotCity, there are two companies in particular that you can count on running into the slots specialists at Microgaming and the live gaming maestros at Evolution. While these are not the only providers, they dominate their respective sections of the site and, between them, were responsible for a significant portion of JackpotCity’s 400+ games.

Jackpot City Casino Methods of Payment

The next topic that we shall cover in our Jackpot City Casino review is that payment options. The site accepts a varied range of methods for conducting deposits and withdrawals, and there is a good chance that your preferred method will be covered. If you are a credit or debit card user, you can choose between Visa, Visa Electron, and MasterCard. The alternative options, meanwhile, are Interac, iDebit, MuchBetter, Paysafecard, and Apple Pay.


Depositing money at JackpotCity is a simple enough affair. At the top menu is a link labeled Banking; click it, and you will be taken to a page that lists all available payment methods and gives full details on how each one can be used to make a deposit. Your deposit should typically be carried out within 24 hours of being processed.


When you enter the “Withdrawal” section of the site (accessible from the Banking page) then whatever payment method you use for your last deposit will automatically be selected; if that method does not allow withdrawals, then you will be asked to choose an alternative. All withdrawals have a pending period of 24 hours, plus an additional processing period that will depend on your chosen method.

Jackpot City Casino Customer Support

Regrettably, customer support is an area in which we are going to have to give JackpotCity Casino a failing grade. At the bottom of the site is a “contact us” link; if you click it, you will be taken to a page that directs you to a Help Portal. However, the link to the Help Portal turns out to be broken: click it, and all you get is an error message. Meanwhile, the uppermost menu has a “support” option that turns out to be the exact same broken link. In other words, there is no readily obvious way of actually getting in touch with the casino, despite the site claiming to offer both live chat and email. If you run into problems at JackpotCity, then you will just have to hope that the (reasonably thorough) FAQ page has you covered.

Jackpot City Casino License

JackpotCity is operated by Baytree Interactive. This company is based on Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey and operates in accordance with the Kahnawake Gaming Commission, bearing license number 00892.

Is Jackpot City One of the Best Casinos for Canadian Players in May 2024?

To conclude our Jackpot City Casino review, we can report that this site is very much a mixed bag. It has some very good points, namely the generous welcome bonus and the daily promotions. The range of games is not large but will be large enough for most players. So far, so solid. But then we come to the current lack of a functioning contact system, and this really will be a dealbreaker for many players. If you want to sign up for the site, then go ahead — it does have a lot to offer — but be prepared to be left high and dry if you happen to run into any technical problems that are not solved by the FAQ page. We can only truly recommend JackpotCity if they sort out this glaring oversight.

Reasons to Play at Jackpot City Casino

  • Over 400 Games
  • Impressive Live Section
  • Mobile-Friendly

Play on Jackpotcity
19+| Bonus not available for Ontario players

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